Dear Nalini,

Thanks for your swift reply.

I have to admit that I have been suprised by your fortitude in witholding monies due to me by law. I did expect that it wouldn't be simple to claim my money back from Easyjet, but six months down the line, many emails and phone calls later, I am still being asked to jump through hoops in order to convince you that I deserve what is rightfully mine.

I have asked the hotel to send me a signed/stamped reciept, and the receipts for the cab journeys are clearly to and from the airport (the date for the return journey should obviously be the 7th - a mistake made by the cab driver when filling out the receipt), but none of this is the point. The concept of customer service has been trampled on by your company and I wouldn't be overdramatic in claiming to feel abused, untrusted and dismissed.

Ninety-five pounds is an enormous sum of money to me, as someone who brings in a gross figure of 1090 pounds per month, which is significantly less than the current minimum wage in the UK.

Please bring this saga to an end by putting 95 pounds back on the credit card, of which you already have the details, and I can get on with more important things than convincing you that a Luton cab driver didn't know what day of the week it was six months ago,

Looking forward to a speedy resolution to this issue,

Ms Adi Shani (This sums up the absurdity of this palaver - You wouldn't deal with my requests because they were signed by Anton Marks and not by Adi Shani. I start sending emails signed by Adi Shani, which you do start dealing with, except that you address your replies to Mr Anton Marks. I sometimes feel that you are doing this for your own twisted amusement).