| Dear Mr Marks,
Thank you for contacting us.
Once again I would like to sincerely apologise for the inconvenience the disruption to your flight caused you and thank you for sending in the requested receipts.
I am happy to confirm a refund of £85.00 to cover the cost of your hotel accommodation. This will be returned to the card used to make your easyJet reservation within 15-20 working days.
Please be aware that we are receiving high volume of emails therefore we have been unable to respond to passengers' emails and letters as quickly as we would like. I apologise for any further inconvenience this may have caused you.
Thank you for taking the time to contact us, if you need any further assistance please do not hesitate to contact us and we will be more than happy to assist you further.
Yours sincerely,
Neil Baillie
Customer Service Representative |
