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Dear Mr Marks,
Thank you for contacting us.
I would like to sincerely apologize for the long delay in responding to your e-mail. As we have a huge backlog of e-mails because of the severe weather disruption, we are unable to answer your queries on time. However, I can assure you that this is not of our usual standard and we are trying our best to reply to all the passengers as soon as possible.
I regret to learn about the inconvenience caused to you as your flight was disrupted.
As you are not related to the booking, I am unable to disclose any information related to the booking. I would request you to please ask the passenger or the booker to contact us directly and we will assist him/ her further.
I do hope I have been able to answer your question fully, if I have not, please click here and we will be more than happy to assist you further.
Yours sincerely,
Gagan Oberoi
Customer Experience Champion |
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