Monday 31 May 2010

I need to stamp

From: easyJet Customer Experience Team [mailto:easyjet@maileu.custhelp.com]
Sent: 31 May 2010 03:59


To: elaine.marks1@btinternet.com
Subject: claim [Incident: 100430-007719]


Recently you requested personal assistance from our on-line support centre.

Below is a summary of your request and our response.

Thank you for allowing us to be of service to you.

Subject

claim

Discussion Thread

Response (Nalini)

31/05/2010 02.58 AM

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Dear Mr Marks,

Thank you for confirming the details.

I would like to inform you that we would require the hotel receipts, signed or stamped by the hotel.

I need to inform you that both the receipts sent by you is for 6 January 2010. Therefore, I would request you to kindly explain the reason of 2 taxies on 6 January 2010. We are unable to understand that same, as To and From not mentioned in first receipt.

To enable a speedy response to your query, please click here to send us the requested information.

Yours sincerely,

Nalini
Customer Experience Champion
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