The plot thickens

In the meantime, my mother starts looking for the £85 payment for the hotel on her credit card, and she can't find it anywhere on her statement. She even phones her bank, and they tell her there has been no debit of this amount on or since 6th January, when she paid for the hotel by credit card. Even though we were told by the hotel that the payment had been made, and were given a receipt saying as such when we left the hotel, my mum is convinced that she never actually paid for the hotel.
Meanwhile, she does receive £19.49 as reimbursment for the meal. Hurrah!!! (I remind you after easyjet initially refused to reimburse us because they had no itemised bill. Telling them what we ate (and that it was very tasty!) seemed to be enough to convince them otherwise! But £19.49? The receipt was for £19.50. I wasn't going to quibble over a penny but I'm guessing that's what easyjet are banking on - if they take a penny off every claim, and easyjet get lots of claims, I reckon it works out at a few quid. That's on top of the less stubborn customers who give up on fighting what's due to them due to their frustratingly slow response time and dismissive letters.