It wasn't until March 24th that we received another reply from easyjet:
| Subject |
| Additional expenses refund request |
| |
| Discussion Thread |
| Response (Przemyslaw Gutowski) | 24/03/2010 06.33 PM |
| Need to update your question?
Dear Ms Marks,
Thank you for contacting us.
I would like to sincerely apologize for the long delay in responding to your e-mail. As we have a huge backlog of e-mails because of the severe weather disruption, we are unable to answer your queries on time. However, I can assure you that this is not of our usual standard and we are trying our best to reply to all passengers as soon as possible.
Once again I would like to sincerely apologise for the inconvenience the disruption to your flight caused you and thank you for sending in receipts.
Unfortunately, as you were previously informed, we can not accept your hotel accommodation confirmation, as it clearly states guest name Anton Morris Marks. The passenger in the booking reference provided is Adi Shani. In light of this I can not offer you reimbursement for hotel accommodation, and as a consequence I can not offer you reimbursement for taxi taken to hotel.
However I am happy to confirm a refund of £19.50 to cover the cost of your beverage. This will be returned to the card used to make your easyJet reservation within 15-20 working days.
Please be aware that we are receiving high volume of emails therefore we have been unable to respond to passengers' emails and letters as quickly as we would like. I apologise for any further inconvenience this may have caused you.
Thank you for taking the time to contact us, if you need any further assistance please do not hesitate to contact us and we will be more than happy to assist you further.
Yours sincerely,
Przemyslaw Gutowski
Customer Experience Champion |
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