from Elaine Marks
to antonmarks@gmail.com
date 26 June 2010 23:13
subject FW: claim [Incident: 100430-007719]
Dear Anton,
I have just checked my Halifax A/C and the £9.99 has been refunded from EasyJet. So far, so good!
Luv u
Mum XXXXX
From: easyJet Customer Experience Team [mailto:easyjet@maileu.custhelp.com]
Sent: 25 June 2010 17:39
To: elaine.marks1@btinternet.com
Subject: claim [Incident: 100430-007719]
Recently you requested personal assistance from our on-line support centre.
| Subject |
| claim |
| |
| Discussion Thread |
| Response (Przemyslaw Kruczek) | 25/06/2010 04.37 PM |
| Dear Mr Marks,
Thank you for contacting us.
Firstly, I would like to sincerely apologise for the long delay in responding to your email. This is not our usual standard and I hope it will not bear any reflection on easyJet and the service we provide.
Secondly, I would like to advise you that your case is still under investigation. It has been forwarded to our Senior Team. They will get back you as soon your case is resolved.
Please note that we are receiving high volume of emails, therefore we have been unable to respond to passengers' emails and letters as quickly as we would like. I apologise for any further inconvenience this may have caused you.
I hope the difficulties you experienced will not stop you from travelling in the future.
Yours sincerely,
Przemyslaw Kruczek
Customer Service Representative |
No comments:
Post a Comment