Thursday, 3 June, 2010 7:02
From:"Elaine Marks"
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To:"easyJet Customer Experience Team"
Hi Nalini,
Is there a possibility that you are simply not authorised to reimburse money full-stop, and that the various members of the Easyjet Customer Experience team that have been fobbing me off for months have been doing so in order to intentionally refrain from reimbursing me, rather than actually needing the superflous information that you have been demanding.
Is this some sort of game for you?
I am really very angry and don't understand how you can get away with treating your customers this way.
You have my receipts, they all add up, you are obligated by law to pay up. Please do this as soon as possible.
Anton Marks & Adi Shani
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