Mum gets in on the act

From: Elaine Marks [mailto:elaine.marks1@btinternet.com]
Sent: 11 June 2010 17:05
To: 'easyJet Customer Experience Team'
Subject: RE: Enough [Incident: 100531-001804]

Dear Mr Pelligrini,

I can’t understand why easyJet continue to send us stupid, nonsensical replies. The Mr. Anton Marks who wrote the last epistle WAS a passenger in the ongoing claim saga. Mr Marks and his partner Ms Adi Shani were passengers on a return flight Tel Aviv Luton Tel Aviv Dec 26^th-Jan 6^th 2010. I, Mrs Marks, Mr Anton Marks’ mother paid for these flights on my credit card and paid for the overnight accommodation at the Icon Hotel in Luton due to the return flight being delayed 24hrs because of bad weather. Both card numbers have been verified by you. Now let me repeat .....THE PASSENGER NAMES ARE MR ANTON MARKS AND MS ADI SHANI. THE BOOKER (as you call it) IS ME, ANTON MARKS’ MOTHER, MRS E B MARKS ( as written on my credit card). Hotel receipts and taxi receipts have been sent to you so what more do you want?? How can you say in your last missive that Mr Anton Marks was not connected to this booking. HE WAS THE PASSENGER

HE WAS THE PASSENGER

HE WAS THE PASSENGER

I,MRS MARKS WAS THE BOOKER

I, MRS MARKS WAS THE BOOKER

I, MRS MARKS WAS THE BOOKER

Ms ADI SHANI WAS A PASSENGER
MS ADI SHANI WAS A PASSENGER
MS ADI SHANI WAS A PASSENGER

Please bring this ridiculous 5- month saga to a conclusion.

Mrs Elaine B Marks